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NEWS
August 2007
Diversified celebrates its 10th year in business. Robert Rife, CEO and President of Diversified stated the following regarding Diversified's 10th anniversary, "Diversified Telecommunications Consulting is proud to be the largest telecommunications brokerage firm in North America and since 1997 has been the pioneer of the telecom brokerage concept. We are proud of our accomplishments over our first 10 years in business, which include expansion of our business throughout North America; India, Pakistan and the Philippines and a total of over 2000 clients worldwide. In particular, we are especially proud of the consistent financial results we have achieved in an industry that has been littered with financial failure and bankruptcy. Diversified's success in an industry where most have failed is directly attributable to our commitment to our clients and their resulting loyalty to us. We may win the business our clients by saving them money, but every Diversified customer will attest to the fact that the long term value they find in a relationship with Diversified are the higher, more personalized and attentive levels of service we provide to our customers, which are unparalleled by any phone company."
March 2007
Diversified is proud to introduce a nationwide local service offering to its clients. Robert Rife, CEO and President of Diversified stated the following regarding the new service introduction: "Our customers have been asking and we have finally delivered a local service solution that allows us to bundle all of our customer's services: long distance, local, data and IP on a single invoice. We are excited to introduce local service to our clients and look forward to bringing our clients the highest quality, lowest cost local service solutions available to their businesses."
December 2006
Diversified employees are proud to sponsor holiday shopping spree at Target for 50 underprivileged Valley kids. Leibe North, Senior Sales Director at Diversified stated the following about the event, "Taking my teenager along on a Friday evening to help kids who otherwise wouldn't have a holiday was a real eye opener for them and has been one of the most fulfilling things we have done in a long time. Helping these kids to buy new clothes; giving them the chance to pick out a few toys of their own; and seeing their reaction and happiness was something we will never forget. Giving back to others who are less fortunate is truly what the holidays are all about. I am proud to work for a company who cares not only so much about its customers and employees, but also about the community."
October 2006
Diversified employees are proud to sponsor Boys and Girls Clubs of Scottsdale Uncorked and Unplugged charity event. Diversified is a proud supporter of the Boys and Girls Clubs of Scottsdale, a "Positive Place for Kids".
April 2006
Diversified expands business with publicly traded auto parts supplier. Stephanie Price, Vice President of Provisioning and Support for Diversified stated of the service expansion, "We are proud to count one of the leading auto parts suppliers and a new addition to Nasdaq as a Diversified customer. Our implementation of SIP trunking has helped our client integrate its operations on both coasts with its call center in the Philippines to improve productivity and help expand its growth. We are pleased to offer our clients state of the art VOIP solutions to help their businesses to succeed."
September 2005
Diversified completes
multiple DS3 installation for one
of the premier BPO providers in
India. Robert Rife of Diversified
said of the transaction, "The
dollars and efforts we have invested
in India over the past three years
are paying dividends. Our newest
client is just the latest of a number
of Indian conglomerates Diversified
now counts as customers. While these
clients are diverse in their business
interests, which range from engine
manufacuring for some of the world's
largest automakers to real estate
development; shipping to textiles;
banking to travel; they all share
a common tie to the exploding BPO
industry. India is recognized as
the world leader in BPO and Diversified
is proud to be
a leading telecommunications supplier
to India's BPO providers."
June
2005
Diversified announces
today the signing of a landmark
contract in its corporate history,
the world's largest fundraising
company. Robert Rife of Diversified
said of the transaction, "I
take personal pride in the consummation
of a deal that took years to bring
to fruition. Our new customer is
one of the largest call centers
in North America and for that matter,
the world. With 31 offices; 3,000
employees; 21 predictive dialer
equipped regional sales centers
strategically located throughout
North America, our newest client
will soon become one of our largest
billing customers."
February 2005
Diversified signs
its first client in Pakistan. Diversified
counts as its clients some of the
premier Business Process Outsourcing
companies in India, the Philippines
and now Pakistan as its customers.
August
2004
Diversified completes
installation of service for one
of the largest travel incentive
firms in North America. Robert Rife,
CEO and President of Diversified
stated of the install, "It
was gratifying to earn the business
of one of the travel industry's
largest call centers, but even more
so to earn the final portion of
their business, giving Diversified
their entire account. After years
of providing reliable network quality,
unparalleled customer service, efficient
billing and low cost, Diversified
was able to earn more and more of
the business over time. Helping
the client weather the storm after
9/11 and performing day in and day
out for them regarding constant
add, move and change orders has
entrenched Diversified as a part
of their business. Our performance
and the resulting trust built with
the customer has enabled us to earn
today the very last DS3 of this
account. We are pleased with this
accomplishment and the hard work
that made it possible."
March
2004
Diversified completes
installation of new center for one
of the largest call centers in the
United States of America. Robert
Rife, CEO and President of Diversified
commented on the installation by
saying, "Diversified counts
as its customer some of the highest
volume call centers in the U.S.,
India, Phillipines and Canada. We
are proud to expand on an existing
relationship with our customer whose
centers with Diversified handle
calls for blue chip corporations
such as Citigroup, Dell, and Bank
of America."
December
2003
Diversified completes
the installation of local services
for one of the nation's fastest
growing retailers. Diversified provides
its new client with single call
helpdesk support services for all
local and long distance service
issues nationwide while consolidating
over 1000 local invoices into a
handful of bills. The customer has
saved over 40% when compared to
its previous local and long distance
service expenses in the process.
September
2003
Diversified completes
the purchase of new corporate headquarters
in North Scottsdale, AZ. The new
facility provides approximately
7000 square feet of space in the
Gainey Ranch corridor.
April
2003
Diversified services
installation for one of its highest
profile customers to date, the world's
largest advertising and marketing
conglomerate*. Robert Rife, CEO
and President of Diversified measured
the installation as a significant
moment for Diversified by stating,"Anytime
a company is able to add a true
global multinational conglomerate
to its client base, it is a proud
achievement. The sheer size of a
company employing 70,000 people
in 104 countries worldwide is awe
inspiring. Our sales, provisioning
and support team performed in a
manner that allowed us to exceed
the client's expectations. We take
pride in demonstrating a service
level experience to our customers,
large and small, that is atypical
in the telecom industry, but typical
for Diversified clients to receive."
*The largest advertising conglomerate
as measured by percentage of market
share of worldwide advertising dollars
spent.
February
2003
Diversified Telecommunications
Consulting, LLC (“Diversified”)
was chosen today as the exclusive
telecommunications provider for
the University of Missouri Alumni
Association. Bob Rife, CEO and President
of Diversified said of the agreement,
“The UMAA is widely recognized
as the collegiate leader in telecommunications
affinity programs. The
UMAA’s existing book of business
is over $1M in monthly billings.
This is a significant opportunity
for Diversified and for me personally
as an MU alum.” Todd Coleman,
Executive Director of the UMAA said
of the agreement, “Diversified
made commitments to the UMAA that
no other telecommunications company
was willing to provide to us. These
commitments made us feel as if their
interests truly were aligned with
the interests of the UMAA and its
members long term. Diversified also
gives our members access to every
major telecommunications network
in the country. As a result, our
members have more to choose from
than just a single brand. This diversity
of product set helps our members
get the best solution possible for
their businesses. The resulting
diversity of revenues brings the
UMAA a higher level of financial
stability from its telecom solution.”
January
2003
Diversified Telecommunications Consulting,
LLC (“Diversified”)
announced today a strategic marketing
alliance with Telesolutions, Inc.,
Long Beach, CA. The agreement will
enable Telesolutions, Inc. to serve
as a full service telecommunications
provider for international call
center clients. Michael Walsh, CFO
of Telesolutions, Inc. said of the
agreement, "Our partnership
with Diversified expands our turnkey
product offering for our international
call center customers to include
voice, data and IP services. Diversified
enables Telesolutions, Inc. to offer
our international clients the ease
of seeing every major U.S. network
at the lowest pricing possible.
Diversified's outsourced service
and support allows Telesolutions,
Inc. to derive a revenue source
as a telco provider from our existing
business without the investment
in building such a business from
the ground up." Bob Rife, CEO
and President of Diversified said
of the agreement, "Telesolutions,
Inc. foray into expanding its product
portfolio into telecommunications
services is a logical extension
of the value they already bring
their international customers. This
alliance strengthens and expands
Diversified's presence in India,
the Pacific Rim and Phillipines,
where we currently bring telecommunications
solutions to some of the world's
leading call center solution providers."
November
2002
Diversified Telecommunications Consulting,
LLC (“Diversified”)
and Solution Interface, Cave Creek,
AZ formalized a strategic marketing
alliance that allows Solution Interface
to expand its offering to include
Diversified's product set as well
as contracting for the use of Diversified's
provisioning and support departments.
Alex Toschi, Founder and President
of Solution Interface said of the
agreement, "Diversified empowers
our business to bring a more complete
solution to our prospective customers.
The support staff this agreement
provides our company access to allows
us to sell these services and support
them without having to make a tremendous
investment in human infrastructure
to do so." Bob Rife, CEO and
President of Diversified said of
the agreement, "Solution Interface
is a widely recognized and well
respected brand in Arizona. The
breadth of product set Diversified
brings to Solution Interface along
with the outsourced support solution
they will gain from this agreement
enables Solution Interface to expand
their brand more rapidly."
July
2002
Diversified Telecommunications Consulting,
LLC (“Diversified”)
announced today a strategic marketing
agreement with the National Telemarketing
Alliance. Bob Rife, CEO and President
of Diversified said of the deal,
"The NTA is a well respected
and established organization within
the call center industry. Our alliance
with the NTA provides Diversified
with even greater exposure in this
industry and the ability to bring
NTA members access to the largest
networks in the country at the lowest
possible prices."
June
2002
Diversified Telecommunications Consulting,
LLC (“Diversified”)
was chosen today as one of Qwest
Communications' top performers.
Part of the recognition included
a trip to the Qwest International
at Castle Pines Country Club in
Greenwood Village, CO. Libby White,
Director of Local Services said
of the award, "Qwest is an
important Business Partner to Diversified
and our completion of an OC fiber
project combined with our day to
day production enabled us to be
recognized as one of the nation's
top Qwest producers. The International
tournament featured some of the
world's top players. It was an exciting
finish and even more exciting to
see Rich Beem begin to make a name
for himself on the PGA Tour with
his first Tour victory."
May,
2002
Diversified Telecommunications Consulting,
LLC (“Diversified”)
has been chosen by the Michigan
Chamber of Commerce as its exclusive
telecommunications provider for
its 7000 commercial members. Jock
Aikman, Vice President of the Michigan
Chamber stated, "After careful
consideration of various carriers,
Diversified's ability to offer every
major carrier to our members, rather
than just a single brand, made logical
sense. The marketing strategy outlined
by Diversified was more sophisticated
than we had seen from any of the
major carriers. We felt strongly
that Diversified's support infrastructure,
in place to complement that of the
carrier, offers our members the
best opportunity for total satisfaction
from a telecommunications solution."
Bob Rife, CEO of Diversified said
of the agreement, "The Michigan
Chamber provides Diversified with
the opportunity to market and support
local, long distance and data/ip
services to some of this country's
largest corporations. The State
of Michigan has the nation's 3rd
largest economy and the GDP of Michigan
is larger than many countries. We
are please with the opportunity
to partner with the Michigan Chamber
and look forward to expanding the
Diversified brand via this agreement."
March,
2002
Diversified Telecommunications
Consulting, LLC (“Diversified”)
acquires key assets of Choice Communications,
Phoenix, AZ. Financial terms of
the agreement were not disclosed.
Libby White, founder of Choice,
said of the acquisition, "We
actively pursued the sale of our
business to numerous companies in
the telecommunications sector, both
resellers and agencies. Many of
these organizations portray themselves
as much larger and more sophisticated
companies than they truly are. For
the most part, we found these companies
to be nothing more than marketing
companies whose sales were primarily
done by third parties. What attracted
us to Diversified was their track
record of profitability, the people
they employ to provision and care
for our customers, and the consistency
of revenues they obtain from their
own sales force rather than the
efforts of others." Bob Rife,
CEO and President of Diversified
said of the acquisition, "Our
pursuit of Choice Communications
was as much about the personnel
we gained as it was about the customers
we acquired in the process. Diversified
was able to obtain two marquee customers
in the financial services and healthcare
sector, with anticipated revenue
contribution of over $1,000,000.
The sales and management expertise
DTC obtains in the local and data
service arena via this acquisition
further strengthens our position
as the leading telecommunications
brokerage firm in the U.S."
December,
2000
Diversified Telecommunications Consulting,
LLC (“Diversified”)
acquires the long distance business
of ABC Communications, Rancho Cucamonga,
CA. Financial terms of the acquisition
were not disclosed. Bob Rife, CEO
and President of Diversified said
of the acquisition, "ABC has
established a sizable book of long
distance business through their
core interconnect business. This
transaction provides ABC an immediate
opportunity to capitalize on the
valuation of this book of business.
Diversified is able to complement
the organic growth of its business
via the acquisition of this client
base."
July
2000
Robert S. Rife is presented the
award for the "top producing
branchisor" by Nettel Communications,
Washington D.C.
May
1998
Diversified is awarded the nation's
"top producing branchisor"
for Midcom Communications, Seattle,
WA.
August
1997
Diversified is founded by Robert
S. Rife. Mr. Rife graduated from
the University in Missouri in Columbia
and started in the telecommunications
industry with Allnet Communications
in July 1994. Through five successive
corporate promotions over a three
year period, Mr. Rife rose from
entry level, mid level and senior
sales positions to entry, mid and
finally senior level management.
Mr. Rife ended his career as General
Manager, Arizona Sales, for Frontier
Communications. Frontier acquired
Allnet in 1995.
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